United Smiles – serving patients in Colonial Heights, Chester, Petersburg, Glen Allen, and Chesterfield, VA (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with any of our dental offices.

1. Information We Collect

When you visit our website or contact one of our offices, we may collect:

• Personal Information: Name, phone number, email address, mailing address, date of birth, insurance details, or any information you voluntarily provide (such as through contact forms or appointment requests).
• Health Information: Any medical or dental details submitted for scheduling, treatment, or consultation purposes (protected under HIPAA).
• Technical Information: Non-personal data such as your IP address, browser type, device, and website activity, collected through cookies or analytics tools.

2. How We Use Your Information
We may use your information to:

• Schedule and manage appointments at any of our offices.
• Communicate with you about your care, inquiries, or treatment plans.
• Process billing, payments, and insurance claims.
• Enhance our website, services, and patient experience.
• Send important updates, reminders, or notifications about your dental care.
• Comply with legal, regulatory, and HIPAA obligations.

3. How We Share Information
We only share information as necessary, including:

• With insurance providers for billing and claims purposes.
• With trusted third-party vendors (such as secure hosting, communications, or analytics providers) who are required to maintain confidentiality.
• As required by law or HIPAA regulations.

4. HIPAA Compliance
All health-related information you share is protected under the Health Insurance Portability and Accountability Act (HIPAA). We use strict safeguards to secure your health records and will not disclose them without your authorization, except when required or permitted by law.

5. Cookies and Tracking
Our website may use cookies or similar tracking technologies to improve your browsing experience and monitor website performance. You can modify your browser settings to disable cookies, but some site features may not work correctly.

6. Data Security
We implement administrative, technical, and physical measures to safeguard your personal and health information against unauthorized access, disclosure, or misuse.

7. Your Rights
You have the right to:

• Request access to your health information.
• Request corrections to your records.
• Request limits on how your information is used or shared (as permitted by law).

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without verified parental consent. If you believe we have collected such information, please contact us promptly.

10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page along with the new effective date.

11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at: